Shipping and Delivery

All orders are processed within 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates 

Delivery is Free for all UK orders

 

International Shipping

We offer international worldwide shipping

Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option Price
Rest of world (order value <£150) £10
Rest of world (order value >£150)

FREE

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Phoenix Active is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number so you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

 

In the event that your order arrives damaged in any way, please contact us as soon as possible using the online contact form with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.